Acceptable Use Policy

Updated at 2023-11-17

This Acceptable Use Policy (the “Policy”) sets out rules applicable to your use of the Zidy Corporation, Inc. (“Zidy”, “we”, “us” or “our”) Services and Zidy Technology, including via our clients’ websites or platforms (the “Services”). The examples described in this Policy are not exhaustive.

This Policy should be read in conjunction with the Zidy Terms of Service (“Zidy Terms of Service”) (currently available at: into which it is incorporated by reference. We may suspend, terminate, or take other interim action regarding your access to or use of the Services, if, in our sole judgment, we believe you, directly or indirectly, violated this Policy or authorize or help others to do so.

We may modify this Policy from time to time by posting a revised version on our Website. By using the Services, you agree to the latest version of this Policy. Any capitalized terms not defined in this Policy have the meaning set forth in the Zidy Terms of Service.

General Policies/Requirements. We all expect that the messages and communications we want to send and receive will reach the intended recipient(s), unhindered by filtering or other blockers. An important step you can take to make that expectation a reality is to prevent unwanted communications by only sending messages and communications that comply with applicable laws and communications-industry guidelines/standards. To that end, all communications originating from your use of the Zidy Services and Zidy Technology (including but not limited to SMS, MMS, webchat, Voice, and similar messaging channels available through the Services) are subject to, and must comply with, the Zidy Terms of Service, including this Policy, which sets out certain rules and/or prohibitions regarding: Consent (“opt-in”); Revocation of Consent (“opt-out”); Sender identification; Messaging Usage; Prohibited Content; Filtering Evasion; and Enforcement.

Prohibited Content. You agree that you will not use the Services, or encourage, promote, facilitate, or instruct others to use the Services, to send messages that contain, offer, promote, reference, or link to any information or content related to any of the following:

Message Abuse; Falsification of Identity or Origin. You will not send messages using spam bots or other similar systems, alter or obscure mail headers, provide false identification, or assume a sender’s identity without the sender’s explicit permission. You will also not create a false identity or attempt to mislead others as to the identity of the sender or the origin of any data or communications.

Evasion. You may not use the Services or Zidy Technology to evade Zidy’s (including our subcontractor’s) or a telecommunications provider’s unwanted messaging detection and prevention mechanisms. Examples of prohibited practices include:

Reverse Engineering and Related Restrictions. You will not (a) modify or create a derivative work of the Services or any portion thereof; (b) reverse engineer, disassemble, decompile, translate, or otherwise seek to obtain or derive the source code, underlying ideas, algorithms, file formats, or non-public APIs to any Services, except to the extent expressly permitted by applicable law and then only upon advance notice to Zidy; (c) break or circumvent any security measures or rate limits for the Services; or (d) remove or obscure any proprietary or other notices contained in the Services, including in any reports or output obtained from the Services.

Scope of Use and Reasonable Use Limits. Unless otherwise specified in your applicable Subscription Documentation, all Services (including, in particular, Bulk Messages, Automations, bulk uploads, and/or the Zidy API) are subject to the Scope of Use limits listed at Additionally, any Services for which specific Scope of Use limits have not been expressly designated, or which have been designated as “unlimited”, are intended (and may only be used) for normal business use in compliance with the Agreement, including this AUP and your Subscription Documentation. Any unusually high or excessive usage of the Services, or use of the Services beyond any applicable Scope of Use limit(s), may impair Zidy’s ability to provide the Services to you and other Zidy users, in which case Zidy may suspend or terminate your use of and/or access to the Services. Other use restrictions, applicable to specific Zidy Services, may also be found in the Additional Terms applicable to those Services.

Our Monitoring and Enforcement. We reserve the right, but do not assume the obligation, to monitor content on and sent through the Services and to investigate any violation of the Zidy Terms of Service, including this Policy, or misuse of the Services. We may remove or disable access to any user, content, or resource that violates the Zidy Terms of Service or this Policy or any other agreement we have with you for use of the Services. We may report any activity that we suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other appropriate third parties. Our reporting may include disclosing appropriate customer information. We may also cooperate with appropriate law enforcement agencies, regulators, or other appropriate third parties to help with the investigation and prosecution of illegal conduct by providing network and systems information related to alleged violations of this Policy.

Reporting Violations. If you become aware of any violation of this Policy, you will immediately notify us and provide us with assistance, as requested, to stop or remedy the violation.

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