Acceptable Use Policy
Updated at 2023-11-17
This Acceptable Use Policy (the “Policy”) sets out rules applicable to your use of the Zidy
Corporation, Inc. (“Zidy”, “we”, “us” or “our”) Services and Zidy Technology, including via our clients’ websites
or platforms (the “Services”). The examples described in this Policy are not exhaustive.
This Policy should be read in conjunction with the Zidy Terms of Service (“Zidy Terms of Service”)
(currently available at: https://www.zidy.com/terms-of-service) into which it
is incorporated by reference. We may suspend, terminate, or take other interim action regarding your access to or
use of the Services, if, in our sole judgment, we believe you, directly or indirectly, violated this Policy or
authorize or help others to do so.
We may modify this Policy from time to time by posting a revised version on our Website. By using the
Services, you agree to the latest version of this Policy. Any capitalized terms not defined in this Policy have
the meaning set forth in the Zidy Terms of Service.
General Policies/Requirements. We all expect that the messages and communications we want to send and
receive will reach the intended recipient(s), unhindered by filtering or other blockers. An important step you can
take to make that expectation a reality is to prevent unwanted communications by only sending messages and
communications that comply with applicable laws and communications-industry guidelines/standards. To that end, all
communications originating from your use of the Zidy Services and Zidy Technology (including but not limited to
SMS, MMS, webchat, Voice, and similar messaging channels available through the Services) are subject to, and must
comply with, the Zidy Terms of Service, including this Policy, which sets out
certain rules and/or prohibitions regarding: Consent (“opt-in”); Revocation of Consent (“opt-out”); Sender
identification; Messaging Usage; Prohibited Content; Filtering Evasion; and Enforcement.
Prohibited Content. You agree that you will not use the Services, or encourage,
promote, facilitate, or instruct others to use the Services, to send messages that contain, offer, promote,
reference, or link to any information or content related to any of the following:
Solicitations or Advertising. Any messages, communication, promotions,
advertising, or solicitations (like “spam”), including commercial advertising and informational announcements or
otherwise, that are unsolicited or for which you do not have the proper consent from the intended recipient. If
you are a Customer of any Zidy Client, this includes using the Services to send any such message, communication,
or announcement to a Zidy Client or any other person or entity.
Illegal, Harmful, or Fraudulent Activities. Any
activities that are illegal, that violate the rights of others, or that may be harmful to others, our
operations, or reputation, including but not limited to offering, promoting, disseminating, or facilitating:
child pornography, child sexual abuse material, or other sexually exploitative
content; fraudulent goods, services, schemes, or promotions;
make-money-fast or “get-rich-quick” schemes (including work-from-home programs,
risk investment opportunities, ponzi and pyramid schemes);
high-risk financial services (including payday loans, short-term high-interest
loans, third-party auto or mortgage loans, student loans, or cryptocurrency);
third-party lead generation services (such as companies that buy, sell, or share
debt collection or forgiveness services (including third-party debt collection,
debt consolidation, debt reduction, or credit repair programs)
illegal or regulated substances (including, but not limited to, Cannabis, CBD, or
offers for (or payment transactions relating to) Prescription Drugs that cannot be sold
“SHAFT” use cases (Sex, Hate, Alcohol, Firearms, Tobacco, including vaping-related
phishing or pharming.
Infringing Content. Content that infringes or misappropriates the
intellectual property or proprietary rights of others.
Offensive Content. Content that is harassing, defamatory, obscene,
abusive, invasive of privacy, or otherwise objectionable.
Harmful Content. Content or other computer technology that may damage,
interfere with, surreptitiously intercept, or expropriate any system, program, or data, or otherwise effect a
security breach, including viruses, Trojan horses, worms, time bombs, or cancelbots.
Evasive Content. Content that is designed to intentionally evade
filters, detection, or monitoring (see below)
Prohibited Industries. If you are using Zidy’s Payment Services, you
may not use the services in conjunction with any activities identified as Prohibited Industries, as defined in
Zidy’s Payment Service Terms.
Message Abuse; Falsification of Identity or Origin. You will not send messages using
spam bots or other similar systems, alter or obscure mail headers, provide false identification, or assume a
sender’s identity without the sender’s explicit permission. You will also not create a false identity or attempt
to mislead others as to the identity of the sender or the origin of any data or communications.
Evasion. You may not use the Services or Zidy Technology to evade Zidy’s (including
our subcontractor’s) or a telecommunications provider’s unwanted messaging detection and prevention mechanisms.
Examples of prohibited practices include:
Content designed to evade detection. As noted above, we do not allow content
which has been specifically designed to evade detection by unwanted messaging detection and prevention
mechanisms. This includes intentionally misspelled words or non-standard opt-out phrases which have been
specifically created with the intent to evade these mechanisms.
Snowshoeing. We do not permit snowshoeing, which is defined as spreading similar
or identical messages across many phone numbers with the intent or effect of evading unwanted messaging
detection and prevention mechanisms.
Use of shared public URL shorteners. Where a web address (i.e., Uniform Resource
Locator (URL)) shortener is used, you should not use links that have been shortened using shared public URL
shorteners like Bitly or TinyURL. If you want to include shortened URLs in your messages, we recommend using a
dedicated short domain.
Reverse Engineering and Related Restrictions. You will not (a) modify or create a
derivative work of the Services or any portion thereof; (b) reverse engineer, disassemble, decompile, translate,
or otherwise seek to obtain or derive the source code, underlying ideas, algorithms, file formats, or non-public
APIs to any Services, except to the extent expressly permitted by applicable law and then only upon advance notice
to Zidy; (c) break or circumvent any security measures or rate limits for the Services; or (d) remove or obscure
any proprietary or other notices contained in the Services, including in any reports or output obtained from the
Scope of Use and Reasonable Use Limits.
Unless otherwise specified in your applicable
Subscription Documentation, all Services (including, in particular, Bulk Messages, Automations, bulk uploads,
and/or the Zidy API) are subject to the Scope of Use limits listed at https://www.zidy.com/price
Additionally, any Services for which specific Scope of Use limits have not been expressly designated, or which
have been designated as “unlimited”, are intended (and may only be used) for normal business use in compliance
with the Agreement, including this AUP and your Subscription Documentation. Any unusually high or excessive usage
of the Services, or use of the Services beyond any applicable Scope of Use limit(s), may impair Zidy’s ability to
provide the Services to you and other Zidy users, in which case Zidy may suspend or terminate your use of and/or
access to the Services. Other use restrictions, applicable to specific Zidy Services, may also be found in the
Additional Terms applicable to those Services.
Our Monitoring and Enforcement. We reserve the right, but do not assume the
obligation, to monitor content on and sent through the Services and to investigate any violation of the Zidy Terms of Service, including this Policy, or misuse of the Services.
We may remove or disable access to any user, content, or resource that violates the Zidy Terms of Service or this Policy or any other agreement we have with
you for use of the Services. We may report any activity that we suspect violates any law or regulation to
appropriate law enforcement officials, regulators, or other appropriate third parties. Our reporting may include
disclosing appropriate customer information. We may also cooperate with appropriate law enforcement agencies,
regulators, or other appropriate third parties to help with the investigation and prosecution of illegal conduct
by providing network and systems information related to alleged violations of this Policy.
Reporting Violations. If you become aware of any violation of this Policy, you will
immediately notify us and provide us with assistance, as requested, to stop or remedy the violation.
Don't hesitate to contact us if you have any questions.